– What payment methods do you accept?
We accept PayPal and all major credit/debit cards
– What should I do if I made a mistake on my order?
Immediately contact us via Support@serchluxury.com and our team will help you out.
– How can I change my order?
Send us an email to Support@serchluxury.com and let us know what you want to modify. Please note that changes can be made only within 12 hours after the payment.
– Can I cancel my order?
We can only process cancellations for items that have not gone into production which is 24 hours after your payment. If you wish to cancel your order, please contact us at Support@serchluxury.com with your order ID. We cannot cancel orders once the production process has begun.
– Why did not I receive a tracking number?
If you did not receive the status update emails, please check your junk folder or spam filter in case it was redirected there.
– Can I deliver my items to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
– Do you offer delivery to PO Boxes addresses?
We highly recommend you to put your home address. In some cases, the packages might be lost when being delivered to PO box addresses.
– Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
– Why has the tracking status not been updated?
Tracking information may not update immediately in some cases especially with registered airmail shipments. There are some reasons why tracking information may not available. If your tracking status has not been updated for over 10 days, please contact us at Support@serchluxury.com. We will provide you with further assistance.
– How does COVID-19 affect my order?
As an impact of the coronavirus (COVID-19) pandemic, production, and delivery times have been delayed by up to 10 business days than the timeframe given. We will work to get shipments out as quickly as possible.
– When will I get the tracking number?
A tracking number will take 5-7 business days to be generated then an email with tracking details will be sent to you the moment your product is shipped out. If you don’t receive the tracking info via your email after 7 business days, please reach out to us at Support@serchluxury.com.
– Have not received my order yet, now what?
First, check the tracking information and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late or scanned delivered by mistake.
Then email us (Support@serchluxury.com) regarding the whereabouts of your order! We will check and update you on the status of your order.
– What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send an email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there.
– What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. It usually takes about 7 to 10 business days to receive your reimbursement.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@serchluxury.com.